Erwek is committed to providing reliable and flexible international shipping services. We select the appropriate shipping method based on order volume, product type, destination country, and specific procurement requirements, and we communicate the relevant arrangements to the customer during the order confirmation process.

We support various international shipping methods, including international express, air freight, sea freight, and other methods suited to the specific circumstances of the order.

The specific shipping method is determined based on a combination of factors, including order volume, cargo details, delivery address, shipping conditions, and customer requirements.

For standard orders, shipping costs are confirmed based on the specific details of the order.

For bulk purchases, corporate orders, and customized orders (such as OEM, ODM, or private label), shipping costs may vary depending on purchase quantity, packaging, destination, and shipping method. Specific costs and shipping arrangements will be discussed with the customer upon order confirmation.

Once an order is confirmed, we proceed with stock preparation, inspection, packaging, and shipment preparation based on the order details.

Processing times for standard products vary depending on inventory levels, order volume, and specific order requirements.

For bulk purchase orders, stock preparation and packaging may require more time due to the larger quantities involved.

For OEM, ODM, private label, and other customized orders, the process may also include product development, sample approval, production, packaging, and quality inspections; therefore, specific production and shipping timelines will be communicated to the customer after order confirmation.

We provide delivery services to numerous countries and regions worldwide.

Due to variations in import policies, customs regulations, and logistics conditions across different countries and regions, delivery services may not be available in all areas.

If you wish to verify whether delivery is available for a specific country or region, please provide the exact delivery address when submitting your inquiry, and we will confirm based on the specific circumstances.

For wholesale, bulk purchase, and corporate orders, we arrange shipping methods tailored to the purchase quantity, destination, packaging requirements, and specific customer needs.

For large-volume orders, we can evaluate options such as international express, air freight, sea freight, or other suitable methods based on the actual cargo volume.

If you have specific delivery or shipping requirements, please inform us when submitting your inquiry so that we can make appropriate arrangements based on your order details.

For OEM, ODM, private label, and other custom orders, products generally require the completion of production, packaging, and quality inspections before shipment can be arranged.

Specific shipping times for custom orders are determined by factors such as product development, production schedules, packaging requirements, and order volume.

Once production is complete, we will arrange the appropriate shipping method based on the customer's delivery address, order volume, and actual shipping conditions.

After an order has shipped, we will provide the customer with relevant logistics information based on the shipping method used.

If the shipping method supports tracking, customers can check the shipment status using the provided logistics information.

As international shipping often involves multiple transit stages and transfer points, logistics information may not update in real-time. Delays in information updates may occur during customs inspections, transit transfers, or data synchronization between different logistics systems.

If logistics information remains unupdated for an extended period or shows an abnormal status, please contact us, and we will assist in following up.

International orders may incur customs duties, import taxes, VAT, customs clearance fees, or other import-related charges, depending on the regulations of the destination country or region.

These fees are determined by the customs authorities and relevant agencies of the destination country or region in accordance with local laws and are typically borne by the recipient or importer.

Import policies vary by country and region; therefore, we recommend that customers familiarize themselves with local import requirements and potential costs before placing an order or making a bulk purchase.

If a package is returned due to non-payment of taxes/fees, failure to complete customs clearance, or other reasons attributable to the recipient, the recipient may be liable for any resulting costs, such as return shipping, re-shipment, storage, customs duties, or other related charges.

Actual shipping times may be affected by factors such as the destination, shipping method, customs processing, and local logistics conditions.

The following situations may result in extended shipping times:
Customs inspections or clearance delays;
Changes to flight schedules, shipping schedules, or transport arrangements;
Severe weather or natural disasters;
Holidays and peak shipping seasons;
Local delivery delays at the destination;
Changes in customs policies or import regulations;
Other uncontrollable factors.

We will assist customers in following up on shipping delays caused by the above factors as soon as we are made aware of the situation.

If the package you receive shows signs of significant damage, quantity discrepancies, or other shipping-related issues, please contact us as soon as possible. Kindly provide clear photos or videos showing the exterior of the package, the shipping label, and the product itself.

We will assist in verifying the situation and communicating with the relevant logistics provider.

If the issue involves product quality, incorrect items, or missing items, please also refer to our return policy.

When submitting an order or inquiry, customers should provide accurate and complete delivery information, including the recipient's name, contact number, detailed address, and any other information required for shipping.

If delivery fails, the package is returned, or re-shipment is required due to incorrect address, contact details, or other delivery information provided by the customer, any resulting additional shipping costs or related fees may be the customer's responsibility.

Please feel free to contact us if you have any questions regarding international express, air freight, sea freight, or other shipping methods, or if you would like to know about shipping arrangements for bulk purchases and OEM/ODM orders.

Email: orvian@erwek.com
Company: HONGKONG BATCHTIDE BIOSCIENCES LIMITED
Address: RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG

If you are planning a bulk purchase or OEM/ODM collaboration, we recommend including the estimated order quantity, destination country or region, and any specific shipping requirements in your inquiry. We will then provide a shipping solution tailored to your specific order.