This website and related services are operated by Erwek (hereinafter referred to as "Erwek," "we," or "our"). By accessing, browsing, or using Erwek.com (hereinafter referred to as the "Website"), or by making purchases, submitting inquiries, applying for corporate partnerships, or using other related services through this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service (hereinafter referred to as "these Terms") and other relevant policies and rules of this Website.

These Terms apply to all visitors and users of this Website, including individual customers, bulk purchasers, corporate clients, wholesalers, distributors, brand owners, and other business partners.

If you do not agree with any part of these Terms, please cease accessing or using this Website and its related services.

We may update, modify, or supplement these Terms in response to business developments, changes in laws and regulations, or service adjustments. Updated Terms will be posted on this Website and will become effective as of the date of publication or the date specified therein. Your continued access to or use of this Website following any updates constitutes your acceptance of the updated Terms.

You must comply with all applicable laws, regulations, and the provisions of these Terms when using this Website.

You shall not use this Website to engage in any activities that are illegal, fraudulent, or unauthorized, or that may harm the interests of Erwek, this Website, or other users.

You shall not upload, transmit, or introduce viruses, malware, Trojan horses, or other code that could compromise the normal operation, security, or data integrity of this Website.

Without Erwek's written permission, you shall not engage in unauthorized copying, modification, reverse engineering, hacking, interference, or attempts to bypass any security measures of this Website.

If we discover or reasonably suspect that a user has violated these Terms, applicable laws, or the legitimate rights and interests of third parties, we reserve the right to restrict, suspend, or terminate their access to this Website or related services.

Erwek provides services related to product purchasing, bulk purchasing, and corporate partnerships through this Website. Depending on specific projects and partnership requirements, services may involve bulk purchasing, OEM, ODM, private labeling, and other forms of customized collaboration.

Product information, specifications, images, prices, inventory status, and other content displayed on the Website are for reference only; the final terms of specific orders and partnership projects shall be subject to the information confirmed by both parties. For bulk purchases, corporate procurement, or customized projects, details such as product quantity, specifications, packaging, labeling, delivery methods, pricing, production lead times, and other terms of cooperation may vary depending on the specific project. Such details shall be governed by the quotations, orders, project documents, or other written confirmations agreed upon by both parties.

In cases involving OEM, ODM, private labeling, or other customization services, customers should carefully verify product specifications, formulation requirements, packaging, labeling, branding information, quantities, and other project details prior to confirmation. Once a project enters the production phase, the relevant order will be executed in accordance with the agreed terms for the customized project.

We make reasonable efforts to ensure the accuracy of product information, text, images, specifications, and prices on the website; however, reasonable discrepancies between the displayed content and the actual products may occur due to factors such as display devices, photography conditions, production batches, inventory fluctuations, or other practical considerations.

Product images are intended solely to illustrate the product's appearance and relevant information; actual colors, dimensions, packaging, or other details may vary based on display devices, production batches, or final production specifications.

We reserve the right to modify, update, or discontinue any product, service, or website content at any time based on actual circumstances.

Except where otherwise required by law, we do not guarantee that all information on the website is complete, accurate, up-to-date, or suitable for specific procurement purposes at all times. For bulk purchases, corporate collaborations, or customized projects, please confirm specific specifications or technical requirements with us prior to placing an order or finalizing the project.

Product prices displayed on the website are subject to change based on factors such as the specific product, quantity, market conditions, promotional activities, inventory levels, and other commercial considerations.

For bulk purchases, corporate procurement, OEM, ODM, private labeling, or other customized projects, final pricing may be determined individually based on purchase volume, product requirements, packaging solutions, the extent of customization, shipping methods, and other project-specific conditions.

Product displays or inquiry information on the website shall not be construed as a final quotation for any specific quantity or project. Specific pricing and terms of cooperation shall be governed by the information finally confirmed by both parties.

We reserve the right to refuse, limit, or cancel any order or procurement request, including those resulting from insufficient inventory, pricing or information errors, payment issues, logistical constraints, compliance requirements, fraud risks, or other reasonable grounds. In the event of changes to or cancellations of orders or projects, the matter will be handled in accordance with the order type, the current stage of execution, and this website's return policy or the terms of cooperation confirmed by both parties.

For bulk purchases and corporate clients, we can provide tailored procurement solutions based on purchase volume, product requirements, destination, and project specifics.

Bulk purchases may involve distinct terms regarding pricing, packaging, shipping methods, delivery timelines, and payment arrangements; specific conditions will be confirmed based on the actual project.

We encourage corporate clients to provide comprehensive procurement requirements—including estimated quantities, product specifications, destinations, and other relevant information—prior to purchase so that a suitable cooperation plan can be established.

For long-term partnerships, wholesale, distribution, and other commercial collaborations, specific terms shall be governed by agreements, orders, or other written documents separately confirmed by both parties.

For OEM, ODM, private label, and other custom services, the client is responsible for verifying and confirming all product requirements prior to project finalization. This includes, but is not limited to, product specifications, formulation requirements, packaging designs, labeling information, branding elements, quantities, and other customization details.

Custom projects may involve various stages such as requirements discussion, plan confirmation, prototyping, revisions, production, packaging, and quality inspection; specific processes and timelines are determined based on the project's actual circumstances.

Once the client has confirmed the plan and production has commenced, we generally cannot accept requests for cancellation, return, or refund based on personal preference, changes in procurement plans, altered expectations, or other non-quality-related reasons, due to the bespoke nature of these projects.

Please refer to our return policy for rules regarding returns and refunds for custom orders.

You are required to provide truthful, complete, and accurate information when making purchases or submitting details for related services.

If you hold a website account, you are responsible for maintaining the security of your account and login credentials, and you bear responsibility for all activities conducted through your account.

You should promptly update your contact details, billing information, shipping information, and other necessary data to ensure the smooth processing of orders, payments, and communication.

We reserve the right to suspend transactions or request further verification if we detect payment irregularities, fraud risks, incorrect information, or other reasonable grounds.

Erwek arranges suitable international shipping methods—such as international express, air freight, sea freight, or other applicable logistics solutions—based on order volume, product type, destination, and customer requirements.

Specific shipping methods, costs, and estimated delivery times may vary depending on the order and destination.


International orders may be subject to import regulations, customs requirements, taxes, product entry requirements, and other regulatory mandates of the destination country or region. Unless otherwise expressly agreed upon by both parties, import taxes, customs duties, customs clearance fees, and other related costs incurred at the destination are generally borne by the consignee or importer.

The consignee may be held liable for additional costs—such as those for return shipping, re-delivery, or storage—resulting from an incorrect address provided by the consignee, refusal of delivery, failure to complete customs clearance in a timely manner, or failure to pay relevant fees.

Actual delivery times may differ from estimates due to factors beyond our control, such as customs inspections, flight or vessel schedule adjustments, weather conditions, holidays, local logistics, policy changes, or other uncontrollable events.

Erwek does not accept returns without a valid reason.

For standard product orders, if there are verified quality issues, incorrect shipments, missing items, or other problems caused by Erwek, we will provide a replacement, reshipment, refund, or other reasonable solution based on the specific circumstances.

Requests for returns or refunds based on personal preference, user experience, discrepancies in expectations, changes in procurement plans, quantity adjustments, or reasons unrelated to product quality are generally not accepted.

For OEM, ODM, Private Label, and other customized projects, order cancellations, returns, or refunds are generally not accepted once production has commenced.

Specific rules regarding returns, refunds, and order cancellations are governed by our Return Policy.

Text, images, graphics, trademarks, logos, page designs, product information, videos, and other content on this website may be protected by copyright, trademark, or other intellectual property laws.

You may not copy, reproduce, modify, disseminate, sell, redistribute, or otherwise commercially use the protected content of this website without written permission from Erwek or the relevant rights holder. Unauthorized use of Erwek’s brand name, trademarks, website content, or other intellectual property may constitute an infringement of the relevant rights.

If you provide Erwek with your own brand materials, trademarks, designs, or other intellectual property, you must ensure that you possess the necessary legal rights and the authority to license us to use such content in accordance with the project requirements confirmed by both parties.

If you submit comments, suggestions, inquiries, project requirements, or other content to us via the website, inquiries, email, or other means, you must ensure that the information provided is accurate and lawful, and does not infringe upon the legitimate rights of any third party.

We may use any feedback, suggestions, or comments you voluntarily submit to improve our website, products, and services.

If your submitted content includes third-party trademarks, images, designs, text, or other protected material, you must ensure that you have obtained the necessary authorization.

We reserve the right to refuse to process submissions containing illegal, fraudulent, malicious, or inappropriate content, or content that infringes upon third-party rights.

This website may contain services, tools, or links to external websites provided by third parties—such as payment, logistics, analytics, social media, or other related services.

Third-party services are provided independently by the respective third parties and are subject to their own terms and privacy policies.

Erwek makes no guarantees regarding the availability, accuracy, or security of third-party websites, services, content, products, or tools. When using third-party services or accessing third-party websites, you should review and comply with the terms and policies of the relevant third parties.

Personal information submitted by you or generated through this website will be collected, used, stored, and protected in accordance with our Privacy Policy.

Before submitting orders, procurement inquiries, partnership applications, or other information, please carefully read our Privacy Policy to understand how we handle such personal information.

Unless you have obtained our express written permission, you may not use this website or its content to:

engage in any illegal, fraudulent, or unauthorized activities;
infringe upon the intellectual property rights or other legal rights of Erwek or any third party;
upload or transmit viruses, malicious code, or other harmful programs;
collect, misuse, or gain unauthorized access to the personal information of other users;
conduct unauthorized web scraping, data harvesting, automated access, or system scanning;
send spam, phishing emails, or other fraudulent communications;
attempt to compromise, interfere with, or bypass the website's security measures;
impersonate another individual, business, or organization;
provide false, misleading, or fraudulent information;
use the website in any manner that could harm the website, servers, other users, or the interests of third parties.

If you violate the above provisions, we reserve the right to immediately restrict or terminate your access to the website and related services.

The website content may occasionally contain typographical errors, pricing errors, product information errors, inventory errors, shipping information errors, or other omissions.

If we discover such errors, we reserve the right to correct, update, or cancel relevant orders to the extent permitted by applicable law, and we will contact you where reasonable to do so.

Information on the website is subject to change based on products, business operations, inventory, logistics, and other actual circumstances; therefore, you should verify the latest information via inquiry or other means before making significant purchases or entering into business collaborations.

We make reasonable efforts to maintain the proper functioning of the website and related services, but we cannot guarantee that the website will always be continuous, timely, secure, or entirely error-free.

The website may be temporarily inaccessible due to system maintenance, technical failures, network issues, server problems, security incidents, or other factors beyond our control.

To the maximum extent permitted by applicable law, Erwek shall not be liable for any indirect, incidental, special, or consequential losses arising from your use or inability to use the website, related services, or website content, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or the cost of substitute services.

Regarding products, orders, shipping, and other transaction-related matters, the scope of our liability shall be limited by applicable law as well as by orders, agreements, or other written arrangements confirmed by both parties. Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Erwek, its affiliates, and its partners from and against any third-party claims, losses, liabilities, expenses, or reasonable legal fees arising from your breach of these Terms, violation of applicable law, infringement of third-party rights, or the content, materials, or information you submit to us.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or a competent authority, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

These Terms become effective upon your first access to or use of the Website and continue until terminated by either you or Erwek.

If you no longer wish to use the Website, you may simply stop accessing and using it.

We may restrict, suspend, or terminate your access to the Website or related services, to the extent permitted by applicable law, if we believe you have violated these Terms, applicable law, or the rights of third parties, or if your conduct poses a risk to the Website, our business, or other users.

Termination does not affect payment obligations, order obligations, intellectual property obligations, limitations of liability, indemnification obligations, or other provisions that by their nature are intended to survive termination.

Our failure to immediately enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Any waiver of a right or provision must be made in writing and does not constitute a continuing waiver of other rights or provisions.

These Terms of Service, together with other policies and rules published on this website—including the Privacy Policy, Shipping Policy, Return Policy, and other applicable policies—constitute the entire agreement between you and Erwek regarding the use of this website and related services.

In the event of a conflict between these Terms and a written agreement separately signed or confirmed by both parties regarding a specific order, OEM, ODM, Private Label, or other corporate collaboration project, the written agreement confirmed for that specific project shall prevail to the extent permitted by applicable law.

These Terms of Service and any disputes arising from the use of this website or related services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, except where mandatory provisions of applicable law dictate otherwise.

For specific orders, corporate collaborations, or custom projects, if the parties have agreed otherwise in writing, the dispute resolution methods and governing law specified in the agreement confirmed by the parties shall prevail.

We may update these Terms of Service based on business developments, changes in services, laws and regulations, or other practical needs.

You should check this page periodically to stay informed of the latest terms. Continued access to or use of this website following the update of the terms constitutes your acceptance of the updated content.

If you have any questions regarding these Terms of Service, orders, corporate collaborations, or other related matters, please contact us via the following methods:

Email: orvian@erwek.com
Company: HONGKONG BATCHTIDE BIOSCIENCES LIMITED
Address: RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG