Last Updated: August 26, 2026
Erwek values your privacy and the security of your personal information. When you visit our website, submit inquiries, purchase products, apply for business partnerships, or contact us, we may collect and process necessary information to ensure the proper operation of the website, process orders and inquiries, provide customer service, and continuously improve our products and services.
This Privacy Policy outlines how Erwek (hereinafter referred to as "we," "Erwek," or "the Website") collects, uses, stores, and—where necessary—shares your personal information, as well as how you can manage your personal information.
By using this website, you acknowledge that you have read and understood the information processing practices described in this Privacy Policy.
Erwek values your privacy and the security of your personal information. When you visit our website, submit inquiries, purchase products, apply for business partnerships, or contact us, we may collect and process necessary information to ensure the proper operation of the website, process orders and inquiries, provide customer service, and continuously improve our products and services.
This Privacy Policy outlines how Erwek (hereinafter referred to as "we," "Erwek," or "the Website") collects, uses, stores, and—where necessary—shares your personal information, as well as how you can manage your personal information.
By using this website, you acknowledge that you have read and understood the information processing practices described in this Privacy Policy.
Information We Collect
Depending on how you use the website, we may collect the following types of information:
Device and Browsing Information
When you visit this website, we may automatically collect certain technical and browsing information, such as:
IP address;
Browser type and version;
Device type and operating system;
Time zone and language settings;
Pages visited and content viewed;
Search or website interaction records;
Information generated by cookies and similar technologies.
This information is primarily used to ensure the website functions correctly, analyze website traffic, improve website functionality, and enhance the overall user experience.
Order Information
If you purchase products through this website, we may collect information necessary to fulfill your order, including:
Name;
Email address;
Phone number;
Billing address;
Shipping address;
Order details and history;
Payment and transaction-related information.
We use this information to process orders, confirm payments, arrange product delivery, send order and shipping notifications, provide after-sales service, and handle order-related customer inquiries.
We generally do not directly store complete bank card details or login credentials for other payment accounts. Payments may be processed by third-party payment service providers in accordance with their own privacy policies and security standards.
Corporate Inquiries and Partnership Information
As Erwek offers services such as bulk purchasing, corporate partnerships, OEM, ODM, and private labeling, we may collect information you voluntarily provide when submitting corporate inquiries or discussing partnership projects. This information may include:
Name;
Company name;
Job title or business role;
Corporate email address;
Phone number;
Company location;
Purchase quantities or requirements;
Product and customization specifications;
Packaging, branding, or project-related details;
Records of your communications with us.
This information is primarily used to respond to your inquiries, assess partnership needs, provide quotes or proposals, arrange samples and follow-up communications, and facilitate the establishment and management of business relationships.
Customer Service Information
When you contact us via email, online forms, or other methods, we may collect information you voluntarily provide, including your name, contact details, order information, and the content of your communications with us.
This information is used to:
Respond to your questions;
Handle after-sales requests;
Resolve order or shipping issues;
Address product quality concerns;
Improve customer service;
Maintain necessary records of business communications.
Device and Browsing Information
When you visit this website, we may automatically collect certain technical and browsing information, such as:
IP address;
Browser type and version;
Device type and operating system;
Time zone and language settings;
Pages visited and content viewed;
Search or website interaction records;
Information generated by cookies and similar technologies.
This information is primarily used to ensure the website functions correctly, analyze website traffic, improve website functionality, and enhance the overall user experience.
Order Information
If you purchase products through this website, we may collect information necessary to fulfill your order, including:
Name;
Email address;
Phone number;
Billing address;
Shipping address;
Order details and history;
Payment and transaction-related information.
We use this information to process orders, confirm payments, arrange product delivery, send order and shipping notifications, provide after-sales service, and handle order-related customer inquiries.
We generally do not directly store complete bank card details or login credentials for other payment accounts. Payments may be processed by third-party payment service providers in accordance with their own privacy policies and security standards.
Corporate Inquiries and Partnership Information
As Erwek offers services such as bulk purchasing, corporate partnerships, OEM, ODM, and private labeling, we may collect information you voluntarily provide when submitting corporate inquiries or discussing partnership projects. This information may include:
Name;
Company name;
Job title or business role;
Corporate email address;
Phone number;
Company location;
Purchase quantities or requirements;
Product and customization specifications;
Packaging, branding, or project-related details;
Records of your communications with us.
This information is primarily used to respond to your inquiries, assess partnership needs, provide quotes or proposals, arrange samples and follow-up communications, and facilitate the establishment and management of business relationships.
Customer Service Information
When you contact us via email, online forms, or other methods, we may collect information you voluntarily provide, including your name, contact details, order information, and the content of your communications with us.
This information is used to:
Respond to your questions;
Handle after-sales requests;
Resolve order or shipping issues;
Address product quality concerns;
Improve customer service;
Maintain necessary records of business communications.
How We Use Your Personal Information
We may use the collected information for the following purposes:
Operating and maintaining the website;
Processing orders and payments;
Arranging product delivery;
Handling bulk purchases and corporate inquiries;
Providing OEM, ODM, private label, and related services;
Sending order confirmations, shipping notifications, and service updates;
Responding to customer inquiries and after-sales requests;
Preventing fraud, abuse, and unauthorized activities;
Analyzing website traffic and usage;
Improving our website, products, and services;
Sending relevant marketing or commercial information, in accordance with applicable laws.
We use personal information only to the extent reasonably necessary and process relevant data based on actual business needs.
Operating and maintaining the website;
Processing orders and payments;
Arranging product delivery;
Handling bulk purchases and corporate inquiries;
Providing OEM, ODM, private label, and related services;
Sending order confirmations, shipping notifications, and service updates;
Responding to customer inquiries and after-sales requests;
Preventing fraud, abuse, and unauthorized activities;
Analyzing website traffic and usage;
Improving our website, products, and services;
Sending relevant marketing or commercial information, in accordance with applicable laws.
We use personal information only to the extent reasonably necessary and process relevant data based on actual business needs.
Marketing Information
If you choose to receive marketing information from us, we may send you details regarding products, services, corporate partnerships, or other commercial information via email or other appropriate channels.
You may opt out of receiving marketing emails by following the unsubscribe instructions included in the emails.
Even if you choose not to receive marketing information, we may still send you non-marketing notifications related to orders, transactions, accounts, security, or other essential services.
You may opt out of receiving marketing emails by following the unsubscribe instructions included in the emails.
Even if you choose not to receive marketing information, we may still send you non-marketing notifications related to orders, transactions, accounts, security, or other essential services.
Cookies and Similar Technologies
When you visit the Erwek website, we may use cookies and similar technologies to ensure the website functions correctly and to enhance your browsing experience.
Cookies are small data files stored on your computer, mobile phone, or other devices. Depending on their specific purpose, we may use the following types of cookies:
Essential Cookies: Used for basic website functionality and secure operation;
Functional Cookies: Used to remember certain settings and preferences;
Performance and Analytics Cookies: Used to understand how visitors use the website and to help us improve website functionality;
Marketing Cookies: Where applicable, used to understand the effectiveness of marketing campaigns and to display more relevant information to users.
Cookies may be used to remember your language, region, currency selection, and other website settings; they may also help us identify browsing sessions, manage website features, and analyze website traffic.
The retention period for cookies depends on their specific type. Some cookies are automatically deleted after you close your browser, while others may remain on your device for a longer period.
You can manage, restrict, or delete cookies through your browser settings. However, if you disable certain cookies, some website features may not function properly.
Cookies are small data files stored on your computer, mobile phone, or other devices. Depending on their specific purpose, we may use the following types of cookies:
Essential Cookies: Used for basic website functionality and secure operation;
Functional Cookies: Used to remember certain settings and preferences;
Performance and Analytics Cookies: Used to understand how visitors use the website and to help us improve website functionality;
Marketing Cookies: Where applicable, used to understand the effectiveness of marketing campaigns and to display more relevant information to users.
Cookies may be used to remember your language, region, currency selection, and other website settings; they may also help us identify browsing sessions, manage website features, and analyze website traffic.
The retention period for cookies depends on their specific type. Some cookies are automatically deleted after you close your browser, while others may remain on your device for a longer period.
You can manage, restrict, or delete cookies through your browser settings. However, if you disable certain cookies, some website features may not function properly.
IP Address and Regional Information
To provide website features relevant to your location—such as currency display or shipping information—we may obtain approximate regional information based on your IP address or other technical data.
We do not use IP addresses to identify your precise home address.
In some cases, we may use third-party services to assist with functions related to region, currency, website analytics, or security. These third-party services may process the relevant data in accordance with their own privacy policies.
We do not use IP addresses to identify your precise home address.
In some cases, we may use third-party services to assist with functions related to region, currency, website analytics, or security. These third-party services may process the relevant data in accordance with their own privacy policies.
How We Share Personal Information
To operate the website, process orders, and provide services, we may share certain personal information with trusted third-party service providers to the extent necessary.
These third parties may include:
Payment service providers;
Logistics and delivery service providers;
Website hosting and technical service providers;
Website analytics and security service providers;
Customer service or communication service providers;
Other partners involved in providing services at your request or with your authorization.
We do not sell your personal information to third parties for their independent marketing purposes.
We may also disclose necessary information in the following circumstances:
To comply with applicable laws and regulations;
To respond to requests from courts, government agencies, or other lawful authorities;
To protect the legitimate rights and interests of Erwek, our customers, or other relevant parties;
To investigate fraud, abuse, security issues, or other illegal activities;
To process information as necessary in other circumstances permitted by law.
These third parties may include:
Payment service providers;
Logistics and delivery service providers;
Website hosting and technical service providers;
Website analytics and security service providers;
Customer service or communication service providers;
Other partners involved in providing services at your request or with your authorization.
We do not sell your personal information to third parties for their independent marketing purposes.
We may also disclose necessary information in the following circumstances:
To comply with applicable laws and regulations;
To respond to requests from courts, government agencies, or other lawful authorities;
To protect the legitimate rights and interests of Erwek, our customers, or other relevant parties;
To investigate fraud, abuse, security issues, or other illegal activities;
To process information as necessary in other circumstances permitted by law.
Personalized Advertising and Third-Party Services
Where applicable, we may use third-party analytics, advertising, or marketing services to understand website traffic and the effectiveness of marketing campaigns.
These third parties may collect information regarding your browsing activity, page visits, or interactions with marketing content through cookies, pixels, or similar technologies.
Depending on your country or region, the use of such technologies may require your consent. You can manage certain cookies and similar technologies through your browser settings or the privacy control options provided on the website.
The processing of information by third-party service providers is governed by their own privacy policies.
These third parties may collect information regarding your browsing activity, page visits, or interactions with marketing content through cookies, pixels, or similar technologies.
Depending on your country or region, the use of such technologies may require your consent. You can manage certain cookies and similar technologies through your browser settings or the privacy control options provided on the website.
The processing of information by third-party service providers is governed by their own privacy policies.
Children's Privacy
This website is primarily intended for adults and users with the capacity to engage in purchasing or business collaborations.
We do not knowingly collect personal information from minors.
If you have not reached the age of majority as defined by the laws of your region, please use this website under the guidance of a parent or legal guardian and do not submit personal information to us without their consent.
If we discover that we have collected personal information from a minor without appropriate consent, we will take reasonable steps to delete such information to the extent permitted by applicable law.
We do not knowingly collect personal information from minors.
If you have not reached the age of majority as defined by the laws of your region, please use this website under the guidance of a parent or legal guardian and do not submit personal information to us without their consent.
If we discover that we have collected personal information from a minor without appropriate consent, we will take reasonable steps to delete such information to the extent permitted by applicable law.
Data Security
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, use, modification, disclosure, or loss.
However, absolute security cannot be guaranteed for internet transmissions or electronic storage. Therefore, while we strive to protect your personal information, we cannot guarantee 100% security for information transmitted over the internet.
However, absolute security cannot be guaranteed for internet transmissions or electronic storage. Therefore, while we strive to protect your personal information, we cannot guarantee 100% security for information transmitted over the internet.
Data Retention
We retain personal information for a period that is reasonably necessary based on actual business needs and applicable laws and regulations.
For example, information related to orders, transactions, and business collaborations may need to be retained for a certain period to fulfill orders, handle after-sales issues, maintain business records, resolve disputes, and comply with legal or financial obligations.
When the information is no longer reasonably necessary for business or legal purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable law.
For example, information related to orders, transactions, and business collaborations may need to be retained for a certain period to fulfill orders, handle after-sales issues, maintain business records, resolve disputes, and comply with legal or financial obligations.
When the information is no longer reasonably necessary for business or legal purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable law.
Sale of Personal Information
We do not sell your personal information as part of our business operations.
Unless required by applicable law or necessary for a service provider to process information to deliver specific services to you, we do not sell or rent your personal information to third parties as a standalone product.
We may share limited information with partners who provide payment, logistics, website technology, analytics, security, and other necessary services to support website operations and provide relevant services to you.
Unless required by applicable law or necessary for a service provider to process information to deliver specific services to you, we do not sell or rent your personal information to third parties as a standalone product.
We may share limited information with partners who provide payment, logistics, website technology, analytics, security, and other necessary services to support website operations and provide relevant services to you.
Your Privacy Rights
Depending on the applicable laws of your country or region, you may have some or all of the following rights:
To request access to the personal information we hold;
To request the correction of inaccurate or incomplete information;
To request the deletion of specific personal information;
To request the restriction of or object to certain data processing activities;
To withdraw previously given consent;
To request to obtain or transfer your personal information, where applicable;
To opt out of certain marketing communications.
Privacy rights may vary by region, and we will handle relevant requests in accordance with applicable laws.
If you wish to exercise any of the above rights, please contact us using the details provided below. To protect the security of your information, we may take reasonable measures to verify your identity.
To request access to the personal information we hold;
To request the correction of inaccurate or incomplete information;
To request the deletion of specific personal information;
To request the restriction of or object to certain data processing activities;
To withdraw previously given consent;
To request to obtain or transfer your personal information, where applicable;
To opt out of certain marketing communications.
Privacy rights may vary by region, and we will handle relevant requests in accordance with applicable laws.
If you wish to exercise any of the above rights, please contact us using the details provided below. To protect the security of your information, we may take reasonable measures to verify your identity.
International Data Transfers
As we may work with service providers and business partners located in different countries or regions, your personal information may be transferred to, stored in, or processed in locations outside your country or region.
When transferring data, we will take reasonable measures to protect your personal information in accordance with applicable laws.
When transferring data, we will take reasonable measures to protect your personal information in accordance with applicable laws.
Third-Party Websites
This website may contain links to third-party websites, payment services, social media platforms, or other external services.
When you visit these third-party websites or use related services, their privacy policies and data processing practices may differ from those of Erwek.
We recommend that you review the privacy policies of such third parties before providing them with any personal information.
Erwek is not responsible for the privacy policies, content, or data processing practices of third-party websites.
When you visit these third-party websites or use related services, their privacy policies and data processing practices may differ from those of Erwek.
We recommend that you review the privacy policies of such third parties before providing them with any personal information.
Erwek is not responsible for the privacy policies, content, or data processing practices of third-party websites.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website operations, services, technology, or applicable laws and regulations.
Updated policies will be posted on this page, with the date of the latest update indicated at the top.
We encourage you to check this page periodically to stay informed about the latest version of the Privacy Policy.
Updated policies will be posted on this page, with the date of the latest update indicated at the top.
We encourage you to check this page periodically to stay informed about the latest version of the Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact us via:
Email: orvian@erwek.com
Company: HONGKONG BATCHTIDE BIOSCIENCES LIMITED
Company Address: RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
You may also contact us if you wish to access, correct, or delete your personal information, or if you would like to know more about how we process your personal information.
Email: orvian@erwek.com
Company: HONGKONG BATCHTIDE BIOSCIENCES LIMITED
Company Address: RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
You may also contact us if you wish to access, correct, or delete your personal information, or if you would like to know more about how we process your personal information.