FAQs
Are all items currently in stock?
The current status of each item—such as "In Stock" or "Pre-order"—is clearly indicated on its respective product page.
If an item is listed as a "Pre-order," it typically requires additional preparation time, resulting in a longer processing period. We recommend checking the "Processing Time" details on the product page before placing your order.
Can I add items to my order after it has been placed?
Once an order is submitted, it immediately enters our processing workflow; therefore, we are currently unable to merge orders or add additional items to an existing order.
If you have forgotten to include an item, we recommend placing a new, separate order for it, as this is generally the quickest solution.
What should I do if I forget my password?
Simply click "Forgot Password" on the login page and follow the prompts to reset your password via email. The entire process is quick and straightforward.
How do I use a discount code?
Enter your promotional code on the checkout page and click "Apply"; the system will automatically calculate and deduct the discount amount.
What payment methods do you accept?
We currently accept major credit cards (such as Visa and MasterCard). The specific payment options available to you will be displayed on the checkout page.
How long does it take to process an order?
Orders are typically processed within approximately 48 business hours. Please note that processing times may be slightly longer during weekends or public holidays.
Can I change my shipping address?
As long as your order has not yet been shipped, we can usually accommodate requests to update the shipping address. We recommend making any changes as soon as possible to avoid delays in shipping.
Do you offer free shipping?
We offer complimentary standard shipping on all orders. Specific shipping details applicable to your order will be displayed at checkout.
Do you inspect items before shipping?
Yes, we do. Before being dispatched, every item undergoes a basic quality check to ensure that the style and quantity match your order, and to verify its overall condition and details.
This step is particularly crucial for garments where silhouette and structural integrity are key—factors that directly impact the final fit and appearance when worn.
Can I return or exchange items?
Subject to eligibility criteria, we offer a 30-day window for returns and exchanges.
However, items that have been worn, custom-made, or purchased as "Pre-orders" are generally not eligible for return or exchange. Please refer to our detailed return policy for specific terms and conditions.
What should I do if I receive a defective or incorrect item?
If you receive an item that is damaged or incorrect, please contact us within 48 hours of receipt and provide clear photographs of the issue. Depending on the circumstances, we will arrange for a replacement, an exchange, or a refund.
Can I track my order after it has shipped?
Absolutely. Once your order has been shipped, we will send you an email containing your order details and a tracking number. You can also check the status of your order directly within your account dashboard.
What should I do if my shipping information hasn't been updated?
Updates to certain shipping milestones may experience delays. If there is no change within a reasonable timeframe, please contact us, and we will assist you in tracking down your shipment.
What should I do if I accidentally placed a duplicate order?
If the order has not yet been shipped, please provide your order number as soon as possible, and we will assist you in resolving the issue.
The current status of each item—such as "In Stock" or "Pre-order"—is clearly indicated on its respective product page.
If an item is listed as a "Pre-order," it typically requires additional preparation time, resulting in a longer processing period. We recommend checking the "Processing Time" details on the product page before placing your order.
Can I add items to my order after it has been placed?
Once an order is submitted, it immediately enters our processing workflow; therefore, we are currently unable to merge orders or add additional items to an existing order.
If you have forgotten to include an item, we recommend placing a new, separate order for it, as this is generally the quickest solution.
What should I do if I forget my password?
Simply click "Forgot Password" on the login page and follow the prompts to reset your password via email. The entire process is quick and straightforward.
How do I use a discount code?
Enter your promotional code on the checkout page and click "Apply"; the system will automatically calculate and deduct the discount amount.
What payment methods do you accept?
We currently accept major credit cards (such as Visa and MasterCard). The specific payment options available to you will be displayed on the checkout page.
How long does it take to process an order?
Orders are typically processed within approximately 48 business hours. Please note that processing times may be slightly longer during weekends or public holidays.
Can I change my shipping address?
As long as your order has not yet been shipped, we can usually accommodate requests to update the shipping address. We recommend making any changes as soon as possible to avoid delays in shipping.
Do you offer free shipping?
We offer complimentary standard shipping on all orders. Specific shipping details applicable to your order will be displayed at checkout.
Do you inspect items before shipping?
Yes, we do. Before being dispatched, every item undergoes a basic quality check to ensure that the style and quantity match your order, and to verify its overall condition and details.
This step is particularly crucial for garments where silhouette and structural integrity are key—factors that directly impact the final fit and appearance when worn.
Can I return or exchange items?
Subject to eligibility criteria, we offer a 30-day window for returns and exchanges.
However, items that have been worn, custom-made, or purchased as "Pre-orders" are generally not eligible for return or exchange. Please refer to our detailed return policy for specific terms and conditions.
What should I do if I receive a defective or incorrect item?
If you receive an item that is damaged or incorrect, please contact us within 48 hours of receipt and provide clear photographs of the issue. Depending on the circumstances, we will arrange for a replacement, an exchange, or a refund.
Can I track my order after it has shipped?
Absolutely. Once your order has been shipped, we will send you an email containing your order details and a tracking number. You can also check the status of your order directly within your account dashboard.
What should I do if my shipping information hasn't been updated?
Updates to certain shipping milestones may experience delays. If there is no change within a reasonable timeframe, please contact us, and we will assist you in tracking down your shipment.
What should I do if I accidentally placed a duplicate order?
If the order has not yet been shipped, please provide your order number as soon as possible, and we will assist you in resolving the issue.