Sometimes, shopping involves more than just selecting a style you like; it is also about finding that one specific item that truly "suits you." Should the outcome deviate slightly from your expectations, we want to ensure that the entire adjustment process is clear, transparent, and gives you peace of mind.

If your order has not yet entered the shipping process, you can typically cancel it directly. However, there are a few specific situations that require special attention:

• Orders for special items that have already been confirmed for production or preparation (e.g., pre-orders or custom-made items);
• Packages that have already been dispatched;
• Orders that have been returned to our warehouse and have remained in storage for an extended period.

Once an order reaches any of these stages, it can no longer be cancelled.

From the moment you receive your package, we offer a 30-day window for returns and exchanges.
Provided the item remains in good condition, you may choose to return it for a refund or exchange it for a different item, depending on your specific needs.

If your order has not yet been dispatched:
You may change the color, size, or style;
This process is relatively simple and saves you time.

a. If there is an issue with the item (Incorrect Item / Missing Item)
If the item you received does not match your order:

• Please report the issue within 48 hours of receipt;
• Please provide clear photographs for reference.

Depending on the circumstances, we will arrange for a replacement to be sent or issue a refund (excluding the original shipping costs).

b. If the return is for personal reasons (Poor Fit / Does Not Meet Expectations)
This is a common occurrence in practice, particularly with clothing items where fit or style preferences are critical.

• You may request a return within 30 days of receipt;
• The item must remain unworn, unwashed, and with all original tags intact.

Please Note:

• Return shipping costs and any applicable customs duties must be borne by the customer;
• The original shipping costs are non-refundable.

Refunds will be processed once we have received the returned item and verified that it meets our return criteria.
c. If you wish to exchange for a different size or style
If you simply wish to swap an item for a more suitable alternative:

• You may do so by initiating a return and then placing a new order for the desired item;
• The associated return shipping costs, customs duties, and the shipping costs for the new item must be borne by the customer.

For designs featuring strong structural elements or intricate layering, the choice of size can indeed significantly impact the overall aesthetic; we fully understand and accommodate such adjustments.

Returned items must meet the following criteria:

• Unworn and unused;
• Unwashed;
• All original tags and packaging must be intact.

This ensures that the item remains in its original, pristine condition.

Minor Issues
Examples: Slight dust, minor loose threads, loose buttons, etc.
These issues typically arise during transit; they have minimal impact on the overall wearability of the garment and are relatively easy to resolve. In such instances, we prefer to:

• Offer simple suggestions on how to resolve the issue yourself;
• Or provide a small partial refund to help you address the matter locally.

This approach is often more efficient and helps avoid unnecessary waiting times.

Significant Damage (Affecting Normal Use)
If the issue is more serious:

• Please report it to us within 48 hours of receipt;
• Please provide clear photos or videos of the damage.

Based on the specific circumstances, we will offer a reasonable resolution—such as a replacement, compensation, or other appropriate measures.

Regarding Logistics and Customs
If a package is returned to us (due to reasons *not* caused by the recipient), we will assist in reshipping it to you.
If the return is due to personal reasons (e.g., failure to cooperate with customs clearance), you may be required to cover the cost of reshipping.
Customs clearance regulations vary by region; we recommend keeping an eye out for any relevant notifications regarding your shipment.

Returns caused by the failure to pay customs duties or failure to cooperate with customs clearance;
Delivery failures resulting from incorrect shipping addresses or contact details provided by the recipient;
Issues arising from the recipient independently changing the delivery address after the package has been shipped;
Issues caused by force majeure events (e.g., natural disasters);
Shipping delays, or the loss of a package that was not insured.

If a package is returned to us because no one was available to sign for it, or due to an address-related issue:

• We can assist in reshipping the package to you;
• However, any additional shipping fees and associated costs incurred for the reshipment must be borne by you.

We strive to make our procedures as clear as possible so that, should you need to make adjustments to your order, you do not have to endure repeated back-and-forth inquiries or worry about uncertainty.
After all, choosing a piece of clothing is a deeply personal experience.
If you decide you need to change your mind, we want that process to remain a pleasant one—not a burden.